So you want to outsource your call center to India? Are you ready for some significant adjustments?
These adjustments will include the day shift of the different timezones, challenges with varying accents, and probably the biggest, which is cultural differences.
Gary, at ManagersRealm, has gathered some tips for managers doing business in India. Key points are:
- How to greet someone
- How to address someone
- How to leave politely
He also highlights the differences in decision making (be patient).
What things would you suggest a manager in the US should know if he has to work with a team in India?
I have never visited India, but have conducted a substantial amount of business with Indian companies over the past year.
I enjoy reading your blog, and enjoyed the article at ManagersRealm. I followed the link at the bottom of the article to read more about a foreigner's point of view.
http://www.stylusinc.com/business/india/cultural_tip1.htm
I have to agree with point number 3. Communication is key. Never take for granted that the other party knows understands any unspoken messages. I've heard some pretty intense negotiations between Indians, and they sound a lot more like arguments. There are no subtleties in the conversation. There is no need to be rude or overly blunt, but any point that is made subtly is apt to be ignored. Make sure that you state your points in a direct manner to avoid misunderstanding.
Posted by: Jonathan | January 11, 2006 10:47 AM | Permalink to Comment