It is hard to learn a new language and one is expected to speak and write it effectively. Here are some organizations that put up centers to help in increasing English proficiency that outsourced call centers can take advantage of.
An English enhancement training center that boasts of programs to improve an individual’s skill and knowledge of the language. Traditional methods are used using formal education plus providing a venue to practice it constantly.
BPO India Org Maintains a list of centers in India to help their professionals bridge the gap in English proficiency.
They offer a range of training modules that focuses on using English for high end business transactions, understanding a variety of English accents, using culturally appropriate styles with people from diverse cultures
An online ESL (English as a Second Language) school which helps participants perfect their English skills over the Internet. It is an interactive solution available to anyone in the world. The bottom line is constant practice of the language. This is the reason why we strictly enforce the English Policy in outsourced call centers. It isn’t enough that agents speak English on the phones but more so when conversing with friends and colleagues. This will teach them to think English and avoid sounding too formal with customers
Lastly, EnglishClub discusses the importance of "hearing English" to be part of your continuous education.
Dear sir/mam,
We are an indian based language lab software company. Pls include our company informations also in your website.
http://www.wairs.net
Leading language lab software company india provide the best solutions for langauge learning. With the help of a teacher any one can learn any languages.
Regards
Syam S Pillai
Posted by: Syam S Pillai | December 26, 2006 7:01 AM | Permalink to Comment